Service Planning Regional Coordinator (Service Scheduler)
Location: Westminster, Colorado (hybrid in office)
February 5, 2025
This position is responsible for reporting capacity plans, demand management, and field service Scorecard Metrics. This position is primarily responsible for executing the scheduling of resources for preventative maintenance, project activities, and field service operations administration.
Short Facts
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Westminster, CO, United States of America -
Customer Service -
Permanent Position
Your collaboration
- Maintain FS Ops (Field Service operations) capacity plans for assigned areas.
- Evaluate, track, monitor, and report on FS Ops demand, including utilizing sales forecasts and historical data for demand forecasting
- Collaborate with other departments (i.e., Sales, Project Management) to ensure clear visibility to demand.
- Create service orders.
- Track, monitor, and report on defined FS Ops metrics.
- Maintain regional schedules considering available capacity, demand, and geographical location to optimize service level and cost.
- Reschedule and reassign work orders as required.
- Communicate, negotiate, and resolve capacity conflicts through creative and innovative recommendations and suggestions.
- Participate as a member of the FS Ops Department in process improvement identifications, resolutions, and implementations.
- Gather information regarding technician consignment inventory, as required.
- Coordinate with Field Service Supervisors/Managers and Field Service Engineers to ensure that resources are rescheduled when dispatched for on-demand service.
- Gather performance data and assess whether regions are performing according to schedules.
- Produce reports that evaluate regional capacity and identify areas where improvements can be implemented, including reduction of overtime and timely service order closure.
- Consider time sensitivity of requests to ensure customer satisfaction.
- Coordinate the distribution of work tasks to support field service operations.
- Perform other duties, as assigned.
Your competence
- 1-3 years of logistics, scheduling and/or service experience in a healthcare or field service environment.
- Professional training in the field of production scheduling, inventory, and/or operations management.
- Minimum 2 years of experience in a customer support/field operations, logistics, and/or production operations related role.
- Proven problem-solving abilities; strong written and verbal communication skills are essential.
- Ability to efficiently manage time and workload including planning, organizing, and prioritizing.
- Must have working knowledge of ERP/CRM and proficiency using software such as SAP/Oracle, Microsoft Word, Excel, Power Point.
- Bachelor’s degree in Business Administration, Logistics, or Supply Chain Management.
Compensation: Salary range for this position is $49,000 to $56,000. Salary will be commensurate with experience and skillset. We offer a comprehensive benefits package including medical / dental / vision insurance, tuition reimbursement, disability, 401k matching (up to 8%).
Clarity on your path
At Swisslog Healthcare, we are constantly looking for people who shape and develop our company. We offer exciting opportunities to learn, develop and lead change. You benefit from clear communication and development plans that are aligned with your personal strengths and our common goals. Enjoy many other benefits that we are constantly reviewing and expanding.
Our commitment
We use automation to make a difference in hospitals and healthcare facilities. 1,200 dedicated employees in more than 3,500 facilities around the world are already relieving the burden on staff and giving them more time for patient care activities. With the latest technologies in the field of medication management, we are taking responsibility for shaping tomorrow's healthcare system to improve patient care and increase medication safety.
Equal Opportunity Employer
Swisslog Healthcare is an Equal Opportunity Employer, all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, status as a protected veteran, or any other applicable status protected by federal, state or local law.Swisslog’s FMLA policy can be found at: http://www.dol.gov/whd/regs/compliance/posters/fmlaen.pdf
Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. If you require reasonable accommodation to complete the application or to perform your job, please contact Human Resources at jobs.healthcare.us@swisslog-healthcare.com.