Field Service Engineer (Part Time Contractor) - Oahu, Hawaii
Location: Oahu, Hawaii, United States
November 13, 2024
The Field Service Engineer performs all Customer Support duties and responsibilities relating to Swisslog Healthcare products, to include: preventive maintenance, corrective maintenance, warranty service, emergency service, on-call service, start-up of current systems, operator maintenance and user training, and promotion of company products and services as required.
This vacancy is for a part-time contract position that will be based in Oahu, Hawaii. This individual will focus on our Material Transport Automation (pneumatic tubing system) solutions.
This vacancy is for a part-time contract position that will be based in Oahu, Hawaii. This individual will focus on our Material Transport Automation (pneumatic tubing system) solutions.
Short Facts
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Dallas, TX, United States of America -
Field Service -
Part-time
Your collaboration
Provide scheduled preventive maintenance services to contract customers in assigned area.
- Provide on-demand corrective, 24/7 emergency, and paid services to customers in assigned area as required.
- Assist with start-up services on new Swisslog Healthcare products as required, working closely with the assigned Installation Specialists.
- Report any product quality issues to assigned Field Service Supervisor and/or Customer Care Manager, and file quality reports.
- Train customers on system and light maintenance operations.
- Promote parts orders, provide recommended parts lists to clients and recommend inventory stocking levels as needed.
- Conduct periodic customer care visits to monitor product performance and customer satisfaction.
- Maintain accountability/inventory of assigned spare parts (crash kit) and customers’ consignment inventories (when inventories are contractually maintained by Swisslog Healthcare).
- Assist all customers within assigned area with parts orders, consumables, repair and return of defective parts, and requests for information (RFIs) pertaining to their systems.
- Advise supervisor/manager of any problems or opportunities that arise within their area of responsibility.
- Ensure that required administrative paperwork, Service Work Orders, Expense Reports and Downtime Reports, and start-up logs are properly filled out and processed in a timely manner.
- Communicate and share information with sales personnel and support personnel, as it relates to their assigned customer base.
- Exercise proper care and accountability of all assigned company property, be mindful in spending company’s money and resources responsibly, and exercise proper care and responsibility when working with customers’ property and/or facilities.
- Maintain a clean and professional appearance at all times when working with customers.
- Adhere to and strictly enforce all company safety policies and procedures.
- Perform other duties, as assigned.
Your competence
Minimum Job Qualifications:
Compensation: Pay rate for this part-time contract position is $50-60 / hour. Pay rate will be commensurate with experience and skill set.
- Vocational school, related military experience, or job equivalent.
- Ability to read blue prints, schematics and wiring diagrams to extract and apply necessary technical information.
- Exceptional interpersonal skills (customer service skills) and verbal/written communication skills.
- PC Computer software and hardware literate, with Windows application experience.
- At least 1-3 years of field service experience on relevant electro-mechanical products.
- Basic computer networking skills.
- Bachelor of Science degree in Electronics Engineering.
Compensation: Pay rate for this part-time contract position is $50-60 / hour. Pay rate will be commensurate with experience and skill set.
Clarity on your path
At Swisslog Healthcare, we are constantly looking for people who shape and develop our company. We offer exciting opportunities to learn, develop and lead change. You benefit from clear communication and development plans that are aligned with your personal strengths and our common goals. Enjoy many other benefits that we are constantly reviewing and expanding.
Meaningful Tasks
Learn & Grow
Flexible Working Options
Globally Networked Environment
Latest Technology
Our commitment
We use automation to make a difference in hospitals and healthcare facilities. 1,200 dedicated employees in more than 3,500 facilities around the world are already relieving the burden on staff and giving them more time for patient care activities. With the latest technologies in the field of medication management, we are taking responsibility for shaping tomorrow's healthcare system to improve patient care and increase medication safety.
Equal Opportunity Employer
Swisslog Healthcare is an Equal Opportunity Employer, all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, status as a protected veteran, or any other applicable status protected by federal, state or local law.Swisslog’s FMLA policy can be found at:
http://www.dol.gov/whd/regs/compliance/posters/fmlaen.pdf
Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. If you require reasonable accommodation to complete the application or to perform your job, please contact Human Resources at jobs.healthcare.us@swisslog-healthcare.com.