Software Engineer - Sustaining Engineering
Location: Broomfield, CO
January 21, 2025
The Software Engineer, Sustaining Engineering provides support to the customer support organization by investigating software-related issues. Analyze logs to identify root causes for reported issues. Create detailed Jira tickets to document software defects, including root cause analysis and potential resolutions. Communicate regular status updates to customers, team members, and stakeholders. Assist in the design and development of software applications, including updates and enhancements. Participate in Agile methodologies and the SCRUM process to design system solutions. Execute solutions using the defined SCRUM process. Apply object-oriented principles and design patterns effectively.
Short Facts
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Broomfield, CO, United States of America -
Engineering -
Permanent Position
Your collaboration
- Product Investigation: Investigate software-related issues by analyzing logs, reproducing issues, and identifying root causes.
- Jira Ticketing: Create detailed Jira tickets to document software defects, including root cause analysis and proposed solutions.
- Communication: Communicate regular status updates to customers, internal teams, and stakeholders to ensure clear expectations and progress tracking.
- Collaboration: Collaborate with the customer support organization to understand reported issues and validate resolutions.
- Documentation: Maintain thorough documentation of case statuses, next steps, and resolution timelines.
- Bug Fixing: Identify, troubleshoot, and resolve software defects and performance issues, including those discovered through product support investigations.
- Unit Testing: Develop and run unit test cases to ensure the quality and functionality of updated and existing code.
- Code Reviews: Participate in code reviews, both as a reviewer and a reviewee, to ensure adherence to coding best practices and high-quality deliverables.
- Skill Development: Continuously enhance technical skills by exploring new programming languages, tools, or frameworks utilized within the company.
- Agile Participation: Actively engage in Agile activities, including daily stand-ups, sprint planning, and retrospectives, to contribute to the development process.
- Collaboration: Work closely with senior engineers to understand technical and business direction, while providing feedback and contributing to architectural decisions.
- Periodic Active Engagements: Research and resolve customer issues under significant time pressure while providing timely updates to stakeholders.
Your competence
- Bachelors Degree in Computer Science, Electrical or Computer Engineering, or combined equivalent in education and experience.
- Has knowledge and experience with at least three and mastery of at least two of the following: Java, C++ or C# as well as databases (SQL Server), object-oriented concepts as related to the field of programming.
- Experience working in .Net Framework.
- Knowledge of software design patterns.
- Understands object-oriented programming and how to design as well as develop software using these principles.
- Experience working in software development IDEs like Eclipse and Visual Studio.
- Understands Cloud Computing Concepts (Azure).
- 1-5 years software engineering experience.
- Experience assisting with troubleshooting technical issues, analyzing logs, or providing basic customer support in a software or IT environment.
- Knowledge and experience with Python and Flask.
- Experience with Azure Dev Ops and Jira.
- Experience with CRM software (e.g., Salesforce)
- Experience with Veracode or other code scanning tools.
- Knowledge of Agile development methodologies.
- Knowledge of TCP and UDP network protocols and network traffic analysis.
- Understands and is trained in secure coding techniques.
- Knowledge of AI and/or Machine Learning techniques.
Target salary range for this position is $70,000 - $88,000. Salary will be commensurate with experience and skillset. We offer a comprehensive benefits package including medical / dental / vision insurance, tuition reimbursement, disability, 401k matching (up to 8%).
Clarity on your path
At Swisslog Healthcare, we are constantly looking for people who shape and develop our company. We offer exciting opportunities to learn, develop and lead change. You benefit from clear communication and development plans that are aligned with your personal strengths and our common goals. Enjoy many other benefits that we are constantly reviewing and expanding.
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Our commitment
We use automation to make a difference in hospitals and healthcare facilities. 1,200 dedicated employees in more than 3,500 facilities around the world are already relieving the burden on staff and giving them more time for patient care activities. With the latest technologies in the field of medication management, we are taking responsibility for shaping tomorrow's healthcare system to improve patient care and increase medication safety.
Equal Opportunity Employer
Swisslog Healthcare is an Equal Opportunity Employer, all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, status as a protected veteran, or any other applicable status protected by federal, state or local law.Swisslog’s FMLA policy can be found at: http://www.dol.gov/whd/regs/compliance/posters/fmlaen.pdf
Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. If you require reasonable accommodation to complete the application or to perform your job, please contact Human Resources at jobs.healthcare.us@swisslog-healthcare.com.